Terms of Service

LeadReceptor is business-to-business software, sold as a recurring subscription (software as a service). The Services are software products — including AI receptionist software — that provide automated lead response, call handling, messaging, appointment booking, reputation tools, and related features designed to help businesses capture, engage, and convert leads. Services may include AI-first voice triage, warm transfer, Transfer Catch, web chat, social messaging on eligible plans, calendar booking, review requests, and related automation. The Services are delivered in software; they are not hourly labor, staffing, consulting, or human answering services.

Speed to Lead uses an AI-first install by default: customers forward their public or Google number to the LeadReceptor number, LeadReceptor answers with a short sales-or-service triage, and warm-transfers appropriate calls to the customer's direct line. If the transfer is not answered, Transfer Catch lets LeadReceptor take the call back, book the job when configured, take a message, and email a summary and full transcript. After hours, LeadReceptor keeps the call instead of leading with carrier no-answer forwarding. Specialized agents (for example Sales, Support, Personal Assistant, or Custom) may be offered as optional add-ons after signup and are billed separately unless otherwise agreed in writing.

We may use third-party platforms to deliver the Services, including AI voice providers such as Vapi, CRM tools such as GoHighLevel, messaging, calendars, and client sub-accounts.

We may update, modify, or discontinue features of the Services at any time. We will make reasonable efforts to notify you of material changes that significantly affect your use of the Services.

We do not guarantee that every call will be answered perfectly, that every lead will book, or that reviews will improve. Results depend on your market, number setup, carrier / A2P approval, connected accounts, and how you use the system.

To use certain features of the Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 18 years of age and capable of forming a binding contract to use the Services. By using the Services, you represent that you meet these requirements.

After purchase we configure your account, which may include a phone number, Voice AI, messaging channels, and a client sub-account. Some features, especially SMS, require carrier / A2P registration and are not instant. If you port or forward a number, you remain responsible for that number with the original carrier until the port completes.

Fees for the Services are as stated on our website or at checkout at the time of purchase. Subscription fees are billed in advance on a recurring monthly or annual basis, as selected at checkout.

Current public pricing:

• Speed to Lead — $297 per month or $3,267 per year (one month free)
• Reputation Management add-on — $197 per month or $2,167 per year (one month free)

Speed to Lead Plan. The standard Speed to Lead subscription includes the core AI voice receptionist system, AI-first sales-or-service triage, warm transfer to your direct line, Transfer Catch when a transfer is not answered, booking for qualified jobs where configured, the site chat widget, one local phone number where available, 500 voice minutes per billing month, done-for-you setup of the core system, and call summary plus full transcript emails. Unused minutes do not roll over. Usage beyond the included 500 minutes may be billed at the overage rate stated at checkout or on your invoice, and we will notify you before applying unexpected overage where practicable. Reputation Management is an optional add-on billed separately unless bundled at checkout. Existing legacy subscriptions retain the pricing and scope stated on their checkout or invoice; they are not current offers. Extra agents and custom work are not included in the base fee and are quoted separately. SMS, A2P / 10DLC messaging, and social messaging are subject to carrier, platform, and fair-use rules where applicable.

Additional Fees. The following items are not included in the standard subscription and may incur additional charges:

• Additional local or toll-free phone numbers
• Voice usage beyond the 500 minutes included in each Speed to Lead billing month, at the overage rate stated at checkout or on your invoice
• Custom development, advanced integrations, or work outside the standard onboarding scope
• Optional add-on services, including Reputation Management and extra agents, which are billed separately unless bundled at checkout

Seller. The Services are provided by LeadReceptor LLC ("LeadReceptor"), a Texas limited liability company.

Payment and Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries related to payment and handles returns. Paddle.com Market Limited and its affiliates ("Paddle") process checkout, invoices, applicable taxes, subscription renewals, and refunds. By completing checkout you also agree to Paddle's buyer terms: https://www.paddle.com/legal/checkout-buyer-terms

You authorize Paddle to charge the payment method on file for the initial purchase and each renewal until you cancel. We do not store full card numbers. Subscriptions renew automatically. You are responsible for keeping your payment information current.

All fees are exclusive of applicable taxes, which Paddle may collect. We reserve the right to change pricing with reasonable notice. Price changes apply at the next renewal unless we state otherwise. Continued use after a price change constitutes acceptance of the new pricing.

Each Speed to Lead subscription includes 500 voice minutes per billing month unless a different allotment is stated at checkout. Unused minutes expire at the end of the billing month and do not roll over. Minutes beyond the included amount may be charged at the overage rate disclosed at checkout or on your invoice. Outbound follow-up calls and SMS follow-up sequences are not included in the standard Speed to Lead plan unless separately agreed.

Voice usage is subject to fair-use and abuse-prevention limits. We may rate-limit or require a plan upgrade for abusive, non-commercial, or excessive patterns. We will contact you before applying extra fees where practicable.

Minutes typically count talk time on the AI voice system, including inbound and outbound calls as configured. Exact metering is implemented by our voice provider and is stated on invoices; if disputed, the metered record from our provider is the authoritative measure.

Transcripts and summaries are provided as a convenience. Their delivery depends on email deliverability and system availability and is not a guarantee of perfect capture of every call.

We offer a 14-day money-back guarantee on the initial subscription payment. If you are not satisfied with the Services, you may request a refund within 14 days of your initial purchase.

To request a refund, contact us at team@leadreceptor.com or use the Paddle customer portal. Approved refunds are issued by Paddle to the original payment method.

After the 14-day period, fees are non-refundable except as required by applicable law or by Paddle's buyer terms. We reserve the right to refuse refund requests that we determine, in our reasonable discretion, to be abusive or made in bad faith.

You retain ownership of all content, data, and materials you provide to us or that are generated through your use of the Services ("Customer Content"), including call recordings, messages, lead information, and calendar data.

You grant us a limited, non-exclusive, worldwide license to use, process, store, and transmit Customer Content solely as necessary to provide and improve the Services, comply with law, and enforce these Terms.

You are solely responsible for the accuracy, legality, and appropriateness of Customer Content, and for obtaining any consents required from your customers or leads under applicable privacy and communications laws (including TCPA, CAN-SPAM, recording-consent laws, and similar rules).

The Services, including all software, designs, text, graphics, logos, prompts, workflows, and other materials, are owned by LeadReceptor or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on the Services except as expressly permitted by us in writing.

"LeadReceptor," the LeadReceptor logo, and related marks are trademarks of the Company. You may not use them without our prior written permission.

The Services may integrate with or rely on third-party platforms, including Paddle, Vapi and other AI voice or telephony providers, GoHighLevel, messaging providers, calendar systems, Google, Meta, and other CRM or listing tools. Your use of those third-party services is subject to their own terms and privacy policies. We are not responsible for the acts, omissions, outages, or policies of third parties.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure, or that they will meet your specific requirements. Automated systems may occasionally make errors or fail to respond as expected. You are responsible for monitoring critical communications and maintaining appropriate backups and business continuity measures.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADRECEPTOR AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, JOBS, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless LeadReceptor and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) Customer Content; (c) your calling, recording, or messaging practices; (d) your violation of these Terms, the Acceptable Use Policy, or any law; or (e) your violation of any third-party right.

These Terms remain in effect while you use the Services. You may cancel your subscription at any time through the Paddle customer portal or by contacting us at team@leadreceptor.com. Cancellation stops future renewals and takes effect at the end of the current billing period unless otherwise agreed.

We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, or if we reasonably believe continued access would create risk or legal exposure. Upon termination, your right to use the Services ends, and we may delete or retain Customer Content in accordance with our Privacy Policy and applicable law.

We may update these Terms from time to time. We will post the updated Terms on our website and update the "Last Updated" date. Material changes will be communicated by email or through the Services where practicable. Your continued use of the Services after the effective date of changes constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction there.

Before filing any formal legal action, you agree to first contact us and attempt to resolve the dispute informally for at least 30 days. This does not limit Paddle's buyer terms where they apply to the payment itself.

Entire Agreement. These Terms, together with our Privacy Policy, Acceptable Use Policy, and any order confirmations, constitute the entire agreement between you and LeadReceptor regarding the Services.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any provision shall not constitute a waiver of that provision or any other provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Notices. Notices to you may be sent to the email associated with your account. Notices to us should be sent to team@leadreceptor.com.

If you have questions about these Terms, contact us at:

LeadReceptor LLC
Email: team@leadreceptor.com
Website: https://leadreceptor.com
Austin, Texas, United States

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.