Terms of Service

LeadReceptor provides automated lead response, call handling, messaging, appointment booking, follow-up sequences, and related tools designed to help businesses capture, engage, and convert leads. Services may include voice answering, SMS, web chat, social messaging, calendar booking, pipeline updates, and related automation features.

We may update, modify, or discontinue features of the Services at any time. We will make reasonable efforts to notify you of material changes that significantly affect your use of the Services.

To use certain features of the Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 18 years of age and capable of forming a binding contract to use the Services. By using the Services, you represent that you meet these requirements.

Fees for the Services are as stated on our website or in your order confirmation at the time of purchase. Subscription fees are billed in advance on a recurring basis (typically monthly) unless otherwise agreed in writing.

Payment is processed through Stripe. By providing payment information, you authorize us (and Stripe) to charge the applicable fees. You are responsible for keeping your payment information current.

All fees are exclusive of applicable taxes, which you are responsible for paying. We reserve the right to change pricing with reasonable notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.

Setup Fees. Any one-time setup or onboarding fees are due at the time of purchase and are non-refundable once work on your account has begun, except as required by law or as expressly stated in our Refund Policy.

We offer a 14-day money-back guarantee on subscription fees. If you are not satisfied with the Services, you may request a refund within 14 days of your initial purchase or the start of a new billing period (as applicable).

To request a refund, contact us at support@leadreceptor.com. Refunds are processed to the original payment method. Setup fees are non-refundable once onboarding or configuration work has commenced.

After the 14-day period, all fees are non-refundable except as required by applicable law. We reserve the right to refuse refund requests that we determine, in our reasonable discretion, to be abusive or made in bad faith.

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party right
• Transmit spam, unsolicited messages, or any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Services or servers/networks connected to the Services
• Attempt to gain unauthorized access to any portion of the Services or related systems
• Use the Services for any purpose that could damage our reputation or the reputation of our partners

We reserve the right to suspend or terminate your access if you violate these rules or if we reasonably believe your use poses a risk to us, other users, or third parties.

You retain ownership of all content, data, and materials you provide to us or that are generated through your use of the Services ("Customer Content"), including call recordings, messages, lead information, and calendar data.

You grant us a limited, non-exclusive, worldwide license to use, process, store, and transmit Customer Content solely as necessary to provide and improve the Services, comply with law, and enforce these Terms.

You are solely responsible for the accuracy, legality, and appropriateness of Customer Content, and for obtaining any consents required from your customers or leads under applicable privacy and communications laws (including TCPA, CAN-SPAM, and similar laws).

The Services, including all software, designs, text, graphics, logos, and other materials, are owned by LeadReceptor or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on the Services except as expressly permitted by us in writing.

"LeadReceptor," the LeadReceptor logo, and related marks are trademarks of the Company. You may not use them without our prior written permission.

The Services may integrate with or rely on third-party platforms (including but not limited to telephony providers, messaging platforms, calendar systems, CRM tools, and Stripe). Your use of those third-party services is subject to their own terms and privacy policies. We are not responsible for the acts, omissions, or policies of third parties.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure, or that they will meet your specific requirements. Automated systems may occasionally make errors or fail to respond as expected. You are responsible for monitoring critical communications and maintaining appropriate backups and business continuity measures.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADRECEPTOR AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless LeadReceptor and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) Customer Content; (c) your violation of these Terms or any law; or (d) your violation of any third-party right.

These Terms remain in effect while you use the Services. You may cancel your subscription at any time through your account or by contacting us. Cancellation takes effect at the end of the current billing period unless otherwise agreed.

We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, or if we reasonably believe continued access would create risk or legal exposure. Upon termination, your right to use the Services ends, and we may delete or retain Customer Content in accordance with our Privacy Policy and applicable law.

We may update these Terms from time to time. We will post the updated Terms on our website and update the "Last Updated" date. Material changes will be communicated by email or through the Services where practicable. Your continued use of the Services after the effective date of changes constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Dallas County, Texas, and you consent to personal jurisdiction there.

Before filing any formal legal action, you agree to first contact us and attempt to resolve the dispute informally for at least 30 days.

Entire Agreement. These Terms, together with our Privacy Policy and any order confirmations or service agreements, constitute the entire agreement between you and LeadReceptor regarding the Services.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any provision shall not constitute a waiver of that provision or any other provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Notices. Notices to you may be sent to the email associated with your account. Notices to us should be sent to support@leadreceptor.com.

If you have questions about these Terms, contact us at:

LeadReceptor
Email: support@leadreceptor.com
Website: https://leadreceptor.com
Dallas, Texas, United States

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.