Privacy Policy

1.1 Information You Provide

We collect information you voluntarily provide, including:

• Account and contact details (name, business name, email address, phone number, address)
• Billing and payment information (processed by Paddle as merchant of record; we do not store full card numbers)
• Business information used to configure the Services (hours, services offered, service area, greetings, phone setup or porting details, calendar preferences)
• Google Business Profile or other listing information you connect
• Communications with us (support requests, emails, chat messages, calls)
• Any other information you choose to provide

1.2 Information Collected Through the Services

When you or your customers use the Services, we may collect:

• Call data (including call recordings, transcripts, duration, caller phone numbers, and related metadata)
• Message data (SMS, web chat, social media messages, email content, and related metadata)
• Lead and customer information captured during interactions (name, phone, email, address, job details, preferences)
• Appointment and calendar data
• Pipeline and CRM-related data (statuses, tags, notes, outcomes)
• Review and reputation-management data
• Usage data (features used, login times, device/browser information, IP address)

1.3 Automatically Collected Information

When you visit our website, we may automatically collect technical information such as IP address, browser type, device information, pages viewed, referring/exit pages, and timestamps. We may use cookies and similar technologies for checkout, analytics, functionality, and security.

1.4 Information from Third Parties

We may receive information from third-party services you connect (e.g., calendar providers, CRM systems, telephony providers, Google, Facebook, Instagram) and from our payment partner Paddle (purchase, subscription, invoice, and refund status).

We use the information we collect to:

• Provide, operate, maintain, and improve the Services
• Set up and configure your account, phone handling, and automations
• Answer calls and messages, qualify leads, book appointments, and run plan-specific follow-up sequences where purchased
• Send review requests and draft review responses if you use Reputation Management
• Process payments and manage billing through Paddle
• Communicate with you about the Services, support, updates, and administrative matters
• Monitor usage, detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms and Acceptable Use Policy
• Analyze and improve performance, features, and user experience (in aggregated or de-identified form where appropriate)

We do not sell your personal information. We may share information in the following circumstances:

Paddle (Merchant of Record). Billing and payment information is collected and processed by Paddle.com Market Limited and its affiliates ("Paddle") as Merchant of Record. We do not store full card numbers. Paddle receives and processes payment data (name, email, billing address, payment method, tax information, subscription and invoice records) to complete the purchase, collect tax, issue invoices, prevent fraud, and handle refunds. Paddle may share buyer information with LeadReceptor LLC as needed for product fulfillment, account setup, support, and fraud prevention. Paddle's privacy policy applies to the payment information it collects: https://www.paddle.com/legal/privacy

Service Providers. We share information with trusted vendors who help us operate the Services, including GoHighLevel (CRM, voice, SMS, chat, calendars, and client sub-accounts), telephony and messaging providers, hosting, analytics, and support tools. These providers are obligated to protect the information and use it only for the services they provide to us.

Business Transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of the transaction.

Legal Requirements. We may disclose information if required by law, subpoena, court order, or governmental request, or if we believe disclosure is necessary to protect rights, safety, or security.

With Your Direction. We may share information when you instruct us to do so (for example, connecting Google Business Profile, Facebook, Instagram, or a calendar you control).

As part of the Services, calls and messages may be recorded, transcribed, and stored so that you and we can review interactions, improve quality, train systems, and provide support. You are responsible for providing any legally required notices or obtaining consents from callers and message senders regarding recording and monitoring, and for complying with SMS / A2P rules in the places you operate.

We treat these recordings and transcripts as Customer Content under our Terms of Service and process them only as needed to deliver and improve the Services.

If you are a LeadReceptor customer, information about your own callers, leads, and customers ("End-Customer Data") is collected so we can provide the Services to you. You are responsible for that data and for having a lawful basis to collect and use it.

We retain information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When you cancel or request deletion, we will delete or de-identify personal information within a reasonable period, subject to legal retention requirements and legitimate business needs (such as billing records held by us or by Paddle).

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Request data portability
• Opt out of marketing communications

To exercise these rights, contact us at team@leadreceptor.com. We will respond in accordance with applicable law. You may also unsubscribe from marketing emails using the link in those messages. For payment-data requests that only Paddle holds, we may direct you to Paddle.

We use cookies and similar technologies to operate the website, run checkout, remember preferences, analyze traffic, and improve the Services. You can control cookies through your browser settings. Disabling certain cookies may affect checkout or other functionality.

Our website and Services may contain links to third-party sites or integrate with third-party services, including Paddle, GoHighLevel, Google, and Meta. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

The Services are for businesses and are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it.

We are based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries that may have different data protection laws. By using the Services, you consent to such transfers.

Residents of certain U.S. states (including California) may have additional rights under applicable privacy laws, such as the right to know what personal information is collected, the right to delete, the right to correct, and the right to opt out of certain sharing. To exercise these rights, contact us at team@leadreceptor.com. We will not discriminate against you for exercising your privacy rights. We do not sell personal information.

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the "Last Updated" date. Material changes will be communicated by email or through the Services where practicable. Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.

If you have questions about this Privacy Policy or our data practices, contact us at:

LeadReceptor LLC
Email: team@leadreceptor.com
Website: https://leadreceptor.com
Austin, Texas, United States

By using the Services, you acknowledge that you have read and understood this Privacy Policy.