Privacy Policy

1.1 Information You Provide

We collect information you voluntarily provide, including:

• Account and contact details (name, business name, email address, phone number, address)
• Billing and payment information (processed securely by Stripe; we do not store full card numbers)
• Business information used to configure the Services (hours, services offered, qualifying questions, calendar preferences)
• Communications with us (support requests, emails, chat messages)
• Any other information you choose to provide

1.2 Information Collected Through the Services

When you or your customers use the Services, we may collect:

• Call data (including call recordings, transcripts, duration, caller phone numbers, and related metadata)
• Message data (SMS, web chat, social media messages, email content, and related metadata)
• Lead and customer information captured during interactions (name, phone, email, address, job details, preferences)
• Appointment and calendar data
• Pipeline and CRM-related data (statuses, tags, notes, outcomes)
• Usage data (features used, login times, device/browser information, IP address)

1.3 Automatically Collected Information

When you visit our website, we may automatically collect technical information such as IP address, browser type, device information, pages viewed, referring/exit pages, and timestamps. We may use cookies and similar technologies for analytics, functionality, and security.

1.4 Information from Third Parties

We may receive information from third-party services you connect (e.g., calendar providers, CRM systems, telephony providers, social platforms) and from payment processors such as Stripe.

We use the information we collect to:

• Provide, operate, maintain, and improve the Services
• Set up and configure your account and automations
• Answer calls and messages, qualify leads, book appointments, and run follow-up sequences on your behalf
• Process payments and manage billing
• Communicate with you about the Services, support, updates, and administrative matters
• Monitor usage, detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms
• Analyze and improve performance, features, and user experience (in aggregated or de-identified form where appropriate)

We do not sell your personal information. We may share information in the following circumstances:

Service Providers. We share information with trusted vendors who help us operate the Services (hosting, telephony, messaging, payment processing via Stripe, analytics, customer support tools). These providers are contractually obligated to protect the information and use it only for the services they provide to us.

Business Transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of the transaction.

Legal Requirements. We may disclose information if required by law, subpoena, court order, or governmental request, or if we believe disclosure is necessary to protect rights, safety, or security.

With Your Direction. We may share information when you instruct us to do so (for example, integrating with a CRM or calendar you control).

As part of the Services, calls and messages may be recorded, transcribed, and stored so that you and we can review interactions, improve quality, train systems, and provide support. You are responsible for providing any legally required notices or obtaining consents from callers and message senders regarding recording and monitoring.

We treat these recordings and transcripts as Customer Content under our Terms of Service and process them only as needed to deliver and improve the Services.

We retain information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When you cancel or request deletion, we will delete or de-identify personal information within a reasonable period, subject to legal retention requirements and legitimate business needs (such as billing records).

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Request data portability
• Opt out of marketing communications

To exercise these rights, contact us at support@leadreceptor.com. We will respond in accordance with applicable law. You may also unsubscribe from marketing emails using the link in those messages.

We use cookies and similar technologies to operate the website, remember preferences, analyze traffic, and improve the Services. You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

Our website and Services may contain links to third-party sites or integrate with third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

The Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it.

We are based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries that may have different data protection laws. By using the Services, you consent to such transfers.

Residents of certain U.S. states (including California) may have additional rights under applicable privacy laws, such as the right to know what personal information is collected, the right to delete, the right to correct, and the right to opt out of certain sharing. To exercise these rights, contact us at support@leadreceptor.com. We will not discriminate against you for exercising your privacy rights.

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the "Last Updated" date. Material changes will be communicated by email or through the Services where practicable. Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.

If you have questions about this Privacy Policy or our data practices, contact us at:

LeadReceptor
Email: support@leadreceptor.com
Website: https://leadreceptor.com
Dallas, Texas, United States

By using the Services, you acknowledge that you have read and understood this Privacy Policy.